Answers in one place
Help & FAQs
সাহায্য ও সচরাচর জিজ্ঞাসা
Orders & delivery
Same-day delivery in Dhaka before 6 PM. 1–3 days countrywide. Some remote areas (Bandarban hill areas, Bhola) may take 4–5 days.
Yes — go to Track Order in your account. We send live updates by SMS too.
Yes — India, Singapore, UAE and UK. International shipping starts at ৳ 1,200 and takes 5–9 business days.
Payments
bKash, Nagad, Rocket, Visa/Mastercard/Amex, Cash on Delivery (COD), and Ziha Wallet balance.
Yes — cash on delivery is available across all 64 districts of Bangladesh.
Returns & refunds
7 days, no questions asked. Items must be unused, unwashed, with original tags. Refund to original payment method within 3 working days.
Yes — size or color exchanges are free within Dhaka, and ৳ 80 outside. Subject to stock availability.
Size guide
Ziha size chart — built on measurements from Bangladeshi children.
| Size | Age | Height (cm) | Weight (kg) |
|---|---|---|---|
| XS / 1-2y | 1–2y | 80–88 | 10–12 |
| S / 3-4y | 3–4y | 92–104 | 13–16 |
| M / 5-6y | 5–6y | 108–118 | 17–21 |
| L / 7-8y | 7–8y | 122–130 | 22–28 |
| XL / 9-10y | 9–10y | 132–142 | 29–35 |
| XXL / 11-12y | 11–12y | 144–152 | 36–42 |
| 3XL / 13-14y | 13–14y | 154–164 | 43–52 |
Care & washing
Cold machine wash on gentle cycle. Wash darks separately for the first 2–3 washes. Air dry or tumble dry low.
We use OEKO-TEX certified azo-free dyes. Slight fading is normal after 10+ washes; avoid bleach and direct sun-drying to keep colours fresh.
Account
Tap "Forgot password" on the sign-in screen, or go to Profile → Security → Change password.
Yes — add unlimited addresses on the Addresses page. Set one as default for faster checkout.
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